IVA test nightmare

Hello I'm new here I have seen some others have same problem that TDN numbers are missing on their Export certificate when they imported their Autech model cube. I'm facing same problem and my agent doesn't help.
How do I get by to request a letter from Nissan why these numbers have been removed.
Nissan said while my car not made for Imported market they don't want help at all.
Thank you
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